How do I log into the Mary Kay website? 
Go to www.marykayintouch.com and you will need your consultant number. Your Director will have setup your site with a password, if they did not leave the password blank and hit connect.

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How do I order my product?  
AFTER your first initial order, (which your director or recruit will place) you can order on www.marykayintouch.com by clicking on the "Ordering" tab at the top left of the page> Online Ordering > Create New Cosmetic Order
 

My order was missing product?

Call Branch Customer Service at 800-272-9333

 

My order had extra product?

Call Branch Customer Service at 800-272-9333

How do I set up my Website? 
Go to www.marykayintouch.com and log in with your consultant ID. You will have the option to purchase your website for $30 in the month you begin your business and the month after. After your first year is up, then it is $60 a year (its a GREAT deal!)
 

Questions about managing your website
Click on Business tools Tab> Personal Web Site Manager> FAQ's

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What is EZShip

EZShip allows you to automatically ship products from a Mary Kay branch directly to your registered customers who have requested their order be shipped. Once you have enrolled, orders will not require your review or approval. All EZShip orders will include a promotional sampler at no additional cost. The sampler offered may change on a periodic basis. 

This fulfillment option is available for Beauty Consultants who are active and have an active ProPay account.​

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What is Guest Checkout
With Guest Checkout, you are eligible to receive orders from customers who have chosen not to register or share their personal information. Once you have enrolled, orders will not require your review or approval and will be sent automatically from a Mary Kay branch on your behalf. All Guest Checkout customers will receive a copy of The Look with their orders. 

This fulfillment option is available for Beauty Consultants who are active and have an active ProPay account.

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I have a problem with my MK email or website?
Call MK Intouch Support at 800-272-9333

How do I order business cards? 
Go to www.mkconnections.com or call 800-627-9577

How do I accept credit cards as payment? 
Log into www.marykayintouch.com and on the home page scroll down and on the right hand side click on the ProPay link or call 800-630-8115

 

What is the difference between ProPay and Square?

How do I know if I'm active? 
Log into www.marykayintouch.com and check your Personal Reports and your status will be next to your name or call 800-272-9333

When do I receive my "Star Consultant Ladder"? 
After the quarter ends (3/15 or 6/15 or 9/15 or 12/15) the company begins the mailing. Please call Branch customer service if you do not receive it within 8 weeks at 800-272-9333

How do I select my Star Consultant Prize? 
You call the Prize Department at 800-919-7735 or go to www.marykayintouch.com Ordering > Online Ordering > Redeem Your Prize

How do I order my Red Jacket? 
Call 800-619-0055

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How do I do a product replacement?